Increase
customer satisfaction by offering personalized call treatment.-
Contact Center Intelligence: The Complete Guide to CCI
by Anastasia Micic | Published On November 12, 2024
Modern contact centers are moving through a period of significant transformation, thanks to evolving customer expectations and the rise of new technologies.
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Slice of ice Recap – Mastering Evaluations
by Anastasia Micic | Published On November 8, 2024
On Wednesday, October 30th, ComputerTalk hosted our latest Slice of ice webinar on mastering the evaluations tool. During this webinar, our Training & Documentation specialist, Diane Vasquez, outlined how to leverage your evaluation tool.
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How to Calculate Your ROI for your Outbound Call Center Software
by Nicole Robinson | Published On November 7, 2024
Contact centers aren’t just an environment for managing inbound calls. In many industries, companies rely on outbound call center software to improve customer engagement and revenue.
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IVR Payments: The Ultimate Guide to IVR Payment Processing
by Erina Suzuki | Published On October 31, 2024
Modern IVR systems are more than just valuable tools that help customers navigate their journey with your call center. Today’s solutions allow companies to automate a range of processes, from routing callers to the right agent, to processing transactions.
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Multi-factor Authentication (MFA) in Call Centers: A Complete Guide
by Erina Suzuki | Published On October 22, 2024
Multi-factor authentication (MFA) might not be an entirely new concept for call center leaders, but the value of this technology has grown drastically in recent years. The call center is home to huge volumes of sensitive data, from credit card details to customer names.
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Andrei Gogoase: Continued Growth & Success at ComputerTalk
by Andrei Gogoase | Published On October 17, 2024
My journey at ComputerTalk started back in September of 2021 as an Application Quality Assurance Analyst. Since I started working here, I have been able to meet some incredible people and pick up a variety of skills.
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5 IVR Script Examples for Healthcare
by Nicole Robinson | Published On October 16, 2024
The IVR (Interactive Voice Response) system is a crucial resource for healthcare contact centers. Not only does it help you enable rapid, convenient self-service experiences for patients, but it can establish the foundation for a positive relationship with your target audience.
Customer satisfaction is critical to running a successful business but maintaining a full-time customer service team can be expensive. This has often forced companies into a dilemma: choose between high customer satisfaction with higher operational costs or settle for lower...
In a customer-centric world, relying on intuition alone no longer cuts it; data-driven strategies have become the lifeblood of effective business decisions. Contact centers, which were once dismissed merely as overhead costs, have undergone a transformation. Today, they stand as...
Microsoft Ignite 2023 just wrapped up, and the first thing I'll say is that the organizing team clearly listened to the feedback from last year, because the event as a whole was significantly improved over 2022.
