Increase
customer satisfaction by offering personalized call treatment.-
Contact Center Vendor Support: How to Choose a Partner You Can Rely On
by Nicole Robinson | Published On February 6, 2025
Contact centers are the backbone of customer experience, serving as the first point of contact for resolving issues, answering queries, and building brand loyalty.
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Mastering iceSurvey: Enhancing Customer Feedback with Actionable Insights
by Erina Suzuki | Published On January 31, 2025
On January 22nd, ComputerTalk hosted our latest Slice of ice webinar on iceSurvey, our built-in survey tool designed to capture valuable customer feedback. During this session, our Training & Documentation Specialist, Diane Vasquez, walked attendees through the features, setup, and best practices for using iceSurvey effectively.
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Meet ComputerTalk at Enterprise Connect 2025
by Erina Suzuki | Published On January 27, 2025
We’re super excited to share that we’ll be attending Enterprise Connect 2025 this March! As a leading contact center provider, we’re thrilled to join the ultimate event for communication and collaboration technology. Stop by our booth #1230 to discover how we can help transform your contact center operations and take your customer experience to the next level.
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The Guide to IVR Testing: Ensuring Seamless Customer Experiences
by Nicole Robinson | Published On January 22, 2025
IVR (Interactive Voice Response) systems are a common component of most contact centers. When these systems function effectively, they help to enhance customer experiences, enabling streamlined self-service, and ensuring callers reach the right agent or department.
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Christopher Rodgers: From Learning to Leading
by Christopher Rodgers | Published On January 16, 2025
When I first discovered ComputerTalk, I took my time exploring their corporate LinkedIn account and website to get a better sense of not just what the company does, but also how employees felt about working there.
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Choosing a Contact Center Vendor: What to Look for in 2025
by Erina Suzuki | Published On January 14, 2025
Knowing how to choose the right contact center vendor is more important than ever in today’s world. It’s not just about staying ahead of technological changes anymore. It’s about adapting to your customer’s ever-evolving expectations and preferences.
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Microsoft Teams Certified Contact Center vs. Microsoft Dynamics 365 Contact Center
by Anastasia Micic | Published On January 8, 2025
Delivering exceptional experiences to customers is non-negotiable for all businesses today. After all, great customer service doesn’t just improve employee retention; it enhances your profits.
In an era where customer experience is of paramount importance, contact centers face immense pressure to deliver exceptional service while simultaneously balancing operational efficiency and cost. Modern customers exhibit higher expectations and are less patient than their predecessors, causing traditional...
Customer experience is crucial for any business, especially customer-facing organizations like retail companies. In this dynamic and highly competitive business environment, delivering high-quality customer service is a critical factor for success.
Customer satisfaction is critical to running a successful business but maintaining a full-time customer service team can be expensive. This has often forced companies into a dilemma: choose between high customer satisfaction with higher operational costs or settle for lower...
